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FAQ's

CONTACT US

I have a question, who do I contact?
Please contact us via info@fabriekswinkels.com and we will answer you as soon as possible.

 

SHIPPING

What are the delivery costs?
Small deliveries: in Belgium is €6 (Bpost), all other countries: €15

Big deliveries in Belgium is €20 

Big installation in Belgium is €75

Do you ship internationally?
Yes, we ship to different countries, you can select your country when you're completing your order details.

What are the delivery terms?
Items may take 2 days to 8 weeks depending the product.
International orders are delivered with the local postal service and may take longer.

Will I be charged customs and import duties?
The price of the items do not include customs and import duties which will vary from country to country.
You may be required to pay these when you accept delivery of the items from your courier.
If you refuse to accept delivery of the items you have purchased, the courier may return the items to Fabriekswinkels.
In the event this happens, Fabriekswinkels may be required to pay additional charges to the courier in respect of the cost of return including customs and import duties that were payable by you.
We will look to recover these costs from you by deducting the relevant amount from any refund owed to you.

 

RETURNS

Your order can always be returned within 14 days of receiving your order, if it meets the following requirements: make sure that the item is undamaged and in it's original package.
An item can only be exchanged for as long as the stock extends. Sale items can only be exchanged for a different item or a giftcard.

Please follow the steps for returning an item on the returns and exchanges page.

  

ORDERING

Can I make changes to, or cancel my order? Confirmation by email:
After you have placed your order you will immediately receive a confirmation email from us.
This mail lists the order information.

You did not receive a confirmation email?
If you did not receive a confirmation email you may have provided an incorrect email address.
Check in your account to make sure you have provided the correct email information.
It could also be in the spam filter of your mailbox, so always check your spam box or the ‘unwanted email’ folder.

Order process:

    1. Add product to your shopping basket
    If you want buy an article, click on the Shopping basket so that the product is added to the Shopping basket.
    Then you can simply continue shopping. When your total order is ready, return to the shopping basket to continue to payment. Upon further reflection, have you decided not to purchase a particular item? Remove the product from the Shopping basket by clicking on the Waste bin.

    2. Enter information
    After you have added the product to the shopping basket, you should complete the information. If you have a discount code or e-gift card you can enter the code in the 'Discount' section.

    3. Paying securely
    After you have entered all your information, choose your payment method. We offer Bankcontact and Paypal. 

    4. Order completed
    Your order has now been placed. In a clear summary you can see all the information listed.

    Why am I unable to access/order from your website?
    Oops! We’re sorry to hear you have been encountering technical problems with our website.
    contact us via info@fabriekswinkels.com or social media.